Complaints Procedure
Stage 1:
We will always aim to resolve your complaint as soon as we receive it however, at times where this is not possible, the complaint will be investigated by the Clinic Manager, and you will receive acknowledgement of your complaint within 3 working days. This may be by email, letter, or telephone. It would be a great help to management if you are specific about what you are not happy with. Upon completion of the investigation, the Clinic Manager will provide you with a written response within 20 working days, from the date of acknowledging your complaint. Should your complaint be of a complicated nature, it may take longer to investigate, in which case you will be kept informed by management.
Stage 2:
If you are not happy with the response received from the Clinic Manager, you hold the right to escalate your complaint to our Senior Management Team. Any complaint relating to a treatment procedure received, will be escalated to the Company Registered Manager and Clinical Lead. A full and final response will be provided following further investigation within 20 working days of acknowledgement. Should the investigation take longer, the complainant will be notified and updated every 20 working days.
Complaint Procedure Steps
Stage 1:
We will always aim to resolve your complaint as soon as we receive it however, at times where this is not possible, the complaint will be investigated by the Clinic Manager, and you will receive acknowledgement of your complaint within 3 working days. This may be by email, letter, or telephone. It would be a great help to management if you are specific about what you are not happy with. Upon completion of the investigation, the Clinic Manager will provide you with a written response within 20 working days from the date of acknowledging your complaint. Should your complaint be of a complicated nature, it may take longer to investigate, in which case you will be kept informed by management.
Stage 2:
If you are not happy with the response received from the Clinic Manager, you hold the right to escalate your complaint to our Senior Management Team. Any complaint relating to a treatment procedure received, will be escalated to the Company Registered Manager and Clinical Lead. A full and final response will be provided following further investigation within 20 working days of acknowledgement. Should the investigation take longer, the complainant will be notified and updated every 20 working days.
5-Star Excellent
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15+
Years Experience as a
Dermatologist
Consultant Dermatologist-Led Skin Clinic – As Seen On
What Our Patients Say
For over 15 years, patients have trusted us for expert acne treatments. Here’s what they have to say.
I was referred to Dr. Zokaie for roaccutane treatment to tackle my persistent acne. My skin has changed completely in the past 6 months and never looked better. The atmosphere is very friendly, both Dr Zokaie and his team are very professional. Highly recommend for acne treatment and beauty twickments:)
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Dr Zokaie has provided me with the best acne treatment he’s very thorough and makes sure I’m getting optimal results. My skin has completely transformed and has never been better. Thank you Dr Zokaie!
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I went to see a lot of other dermatologist and unfortunately I didn’t see any results from their treatments. Linia and doctor Zokaie were recommended to me by a friend. I am so happy I went to see them the whole team is very professional and his treatment plan has really helped and I feel very confident about my skin. I highly recommend him and his team
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I visited doctor Zokaie for the baby face procedure and I have to say he is excellent. The service was wonderful. My face was a bit red at first but within a few hours the redness went away. I could already see the results. I am very very happy. The staff was amazing as well.
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